Cookies Policy

What are cookies?

A cookie is a small piece of data sent from a website and stored locally on your device by your web browser. Cookies let a website remember information about your visit, such as your preferences, whether you’re logged in, items in a basket, or which pages you’ve visited, so you don’t need to re-enter this each time. This notice also covers similar technologies, such as pixels and web storage, which store or access information on your device in the same way and are treated the same way under UK law.

To use some of the personalised features of our website, your device needs to accept certain cookies.

Types of cookies we use

• Strictly necessary cookies Used only where needed to provide a service you’ve actively asked for on our website — for example keeping the site secure, balancing load across our servers, remembering your cookie choice, or keeping a form or live chat session working while you’re using it. These are set immediately when you arrive, before you make any choice, and don’t require your consent.

• Analytics cookies Help us understand how visitors use our website, so we can improve it.

• Advertising cookies Used to make advertising more relevant to you, including the remarketing described below.

Cookies that aren’t strictly necessary are only set with your consent. You can choose which categories to allow when you first visit our website and change your choice at any time. See ‘Managing your preferences’ below.

We don’t store any sensitive information in our cookies. Where a cookie is linked to your account, it holds only a reference ‘key’ associated with that information once you’re logged in, not the information itself.

Cookies we use

Cookie	Category	Purpose	First or third party	Duration
__cf_bm	Strictly necessary	Helps tell real visitors apart from automated bots.	First party (ebi.co.uk), set by Cloudflare (our security provider)	30 minutes
cf_clearance	Strictly necessary	Remembers that your browser passed a security check, so you are not asked again.	First party (ebi.co.uk), set by Cloudflare (our security provider)	365 days
zalb_c57dd84321	Strictly necessary	Keeps you connected to the same Zoho server while a form is open.	Third party (forms.zohopublic.eu), set by Zoho (contact forms)	Session (until browser closed)
zalb_d18efd344f	Strictly necessary	Keeps you connected to the same Zoho server while the call-back form is open.	Third party (forms.zoho.eu), set by Zoho (contact forms)	Session (until browser closed)
drscc	Strictly necessary	Runs the Zoho service that handles file attachments in chat.	Third party (eu1-files.zohopublic.eu), set by Zoho (file service)	Session (until browser closed)
LS_CSRF_TOKEN	Strictly necessary	Security token that protects the Zoho live chat from misuse.	Third party (salesiq.zohopublic.eu), set by Zoho (live chat)	Session (until browser closed)
uesign	Strictly necessary	Identifies your live chat session to Zoho.	Third party (salesiq.zohopublic.eu), set by Zoho (live chat)	30 days
zalb_34e30bb8af	Strictly necessary	Keeps you connected to the same Zoho server during your visit.	Third party (salesiq.zohopublic.eu), set by Zoho (live chat)	Session (until browser closed)
zalb_b3e783bb62	Strictly necessary	Keeps you connected to the same Zoho server during your visit.	Third party (salesiq.zoho.eu), set by Zoho (live chat)	Session (until browser closed)
ebiCookiePrefs	Strictly necessary	Remembers which kinds of cookies you agreed to.	First party (ebi.co.uk), set by ebi.co.uk	365 days
ebiModalAccepted	Strictly necessary	Remembers that you have answered the cookie notice, so you are not asked again.	First party (ebi.co.uk), set by ebi.co.uk	365 days
_ga	Analytics	Recognises you as a returning visitor so visits can be counted.	First party (ebi.co.uk), set by Google Analytics	400 days
_ga_KGK1TXX185	Analytics	Keeps track of your visit for Google Analytics.	First party (ebi.co.uk), set by Google Analytics	400 days
_gat_gtag_UA_50091334_6	Analytics	Limits how often information is sent to Google Analytics.	First party (ebi.co.uk), set by Google Analytics	1 minute
_gid	Analytics	Recognises you as a returning visitor, for one day.	First party (ebi.co.uk), set by Google Analytics	24 hours
_hjSessionUser_3552444	Analytics	Recognises you across visits, so Hotjar can link your recorded sessions.	First party (ebi.co.uk), set by Hotjar	365 days
_hjSession_3552444	Analytics	Keeps track of your current session while Hotjar records how the site is used.	First party (ebi.co.uk), set by Hotjar	30 minutes
test_cookie	Advertising	Checks whether your browser accepts cookies set by other companies.	Third party (doubleclick.net), set by Google (loaded via the embedded Zoho form)	15 minutes
GCL_AW_P	Advertising	Google’s own record that you arrived from an advert.	Third party (google.com), set by Google Ads	90 days
_gcl_au	Advertising	Records that you arrived from a Google advert, so the advert can be credited.	First party (ebi.co.uk), set by Google Ads	90 days
__cf_bm	Advertising	LinkedIn’s own protection against automated bots.	Third party (linkedin.com), set by LinkedIn	30 minutes
bcookie	Advertising	Identifies your browser to LinkedIn for advertising.	Third party (linkedin.com), set by LinkedIn	365 days
li_gc	Advertising	LinkedIn’s own record of the cookie choices you have made with them.	Third party (linkedin.com), set by LinkedIn	180 days
lidc	Advertising	Chooses which LinkedIn server handles your request.	Third party (linkedin.com), set by LinkedIn	24 hours
gclid	Advertising	Records which Google advert you clicked, so a form you send can be credited to it.	First party (ebi.co.uk), set by Zoho (contact forms)	30 days
ebiportal-_zldp	Advertising	Recognises you across visits in the live chat.	First party (ebi.co.uk), set by Zoho (live chat)	400 days
ebiportal-_zldt	Advertising	Keeps track of your current live chat conversation.	First party (ebi.co.uk), set by Zoho (live chat)	24 hours

Managing your preferences

You can choose which cookies to allow when you first visit our website and change your preferences at any time. You can also manage or delete cookies through your browser settings; most browsers explain how to do this in their help section. Turning cookies off may result in a loss of functionality when using our website.

LinkedIn retargeting advertising

We use the LinkedIn Insight Tag to create retargeting audiences based on visits to our website. This enables us to show tailored advertising on LinkedIn to people who have previously visited our website.

LinkedIn may collect information such as your IP address, device and browser information, and the pages you visit. Where you have a LinkedIn account, LinkedIn may associate this information with your account to help create these audiences. See LinkedIn’s Cookie Policy and Cookie Table for details of the cookies and similar technologies it uses.

As these technologies are not strictly necessary, they will only be used with your consent. You can withdraw your consent at any time through our cookie settings or opt out of LinkedIn’s use of your data for targeted advertising through LinkedIn’s advertising controls.

LinkedIn Cookie Policy | LinkedIn Cookie Table

Google Ads remarketing advertising

We use remarketing audiences to advertise our services online, including to past visitors of our website. Third party vendors, such as Google, may use this information to show you advertisements tailored to your interests, including for organisations not affiliated with us. You may see these adverts on our website, on third party apps and websites, and across the devices you use.

Third party vendors and advertising networks may collect information such as IP addresses, device identifiers, browser type, operating system, time zone, country and referring pages, using cookies, pixels and web server logs from your visits to our website.

As these technologies aren’t strictly necessary, they’re only used with your consent. You can withdraw consent at any time via our cookie preferences or manage ad personalisation directly with Google’s Ad Centre.

Hotjar analytics

We use Hotjar to help us understand how visitors interact with our website, for example through session recordings and heatmaps, so we can improve our website’s design and content.

Hotjar may collect information such as your device and browser information and how you interact with pages on our website (for example clicks, scrolling and mouse movement).

As these technologies aren’t strictly necessary, they’re only used with your consent. You can withdraw your consent at any time via our cookie preferences.

Questions

If you have any questions about our use of cookies, contact enquiries@ebi.co.uk.